Refund Policy

If you are not satisfied with the services of MocoSpy, then you can claim within 14 days. The refund time will start at the time when you have subscribed to the Policy and the time when you have registered for the refund policy. These all are according to the conditions that are given below. Also, customers can communicate over the logical issues on the services where customers representative stands. Also, it encounters all the technical and professional support that you need.

Partial refund conditions

When the customers claim the refund in the 14 days, then the partial refund will be entertained in the following conditions that fall under the following criteria.  If the customers of the MocoSpy is not satisfied, but the reason is relatively odd, then the refund of the 50% of the amount will be processed. 

If there is any compatibility issue, also then also 50% of the price will be refunded for the remote installation. In the case of the device activations with the antispyware and the antivirus and the customers are not willing to remove it, then 50% of the amount will be refunded to the purchaser.

If the customers are not willing to access it on the target phone and the issue will be unresolved, then only 30% of the amount will be refunded. If you are unable to cancel the subscriptions, then only 30% of the amount will be refunded. 

Moreover, the user can offer the rest of the services. Furthermore, they will also get the extension of the 30 days.  If the issue persists and the customers care services are not responding to their queries, then 50% of the amount will be offered.

No Refund conditions

There are some of the conditions through which there will not be any refund be offered, and your request for the return would be canceled.

  • If the MocoSpy customers care team has evidence that the product has been used, then no refund will be allowed. Moreover, if the customer wants the features and at the end of the day, the features are misread from the list.
  • There will not be any refund if the customer has the subscription, and then he claimed that had changed his mind or due to any of the odd reasons he does not have any access to the internet.
  • Once the refund claim has been made, then customers do not have the subscription plan, or the customers have not followed the instructions properly.
  • If the target device would be any of the MAC, android phone, or the other windows, then the purchase of the MocoSpy will not be refunded at all.
  • If the target issue has been resolved by the customers, care teams and customers did not get any application on the target device.
  • In case of any poor connections of the target devices, then also no refund would be allowed.
  • There will not be any detection work on the target device; then, no detection will be offered. Moreover, no applications of the undetectable would be accepted for the case of the refund.

Chargeback Policy

  • If you have subscribed to the MocoSpy, then it is the indication that you agree to the terms and conditions that are given below.
  • If your claims have been proved wrong, then mostly your payment cards will be reversed back, this is how it happens. But there is a number of other reasons for chargebacks we all are aware of it.
  • The foremost one among them is if someone has made the payment over the website, but after some of the time, he/ she is claiming about the money back, in the scenarios when his allegations are proven wrong, and they are making the false statements. Hence in such cases, we are obliged to mark you blacklist on our platforms, with the claims that of false chargeback request as we do not have any policy when it comes to the false chargebacks allegations.
  • We request to all the MocoSpy team that it is better if you are talking about our customer’s care team rather than going towards the bank and with any type of the allegations that are related to any sort of the transactions. However, if you are directly talking with the bank rather than discussing with it our team than we must say it is the violation of our terms and conditions contracts.

The billing policy

The billing policy of the MocoSpy is simple as in the way that it could ease with the payment and another access method. Moreover, the Policy will be regulating the signed up the regulate users to continue the usage of the MocoSpy.

Since there are some of the conditions with the policies, however, at the end of the day, the Policy needs to be amended or to be changed, but such changes will be informed to the users timely. The time you allowed us about the Policy instantly, we would give you access to the use of that change.

  • Every payment will be collected through Master Card, Credit card, and Visa as well.
  • If the user prefers the credit card, then a complete tax and the card badge will be added
  • The authentic merchant for the MocoSpy. Com is the primarily the HBL, and the cube Source the transaction will come to you as well.
  • In case of the non-payments and outstanding dues, the account of the users will be permanently terminated
  • However, if the customer care team asks for the payment will be expired within 24 hours, and at the end of the day, an account of the users will be permanently terminated or the user unless paying it.
  • If the information of the user changed then it is better to inform us through e-mail. But every outstanding due are the liability of the users.
  • There will be no auto-renewal option from the MocoSpy when the account of the user needs to be renewed. However, if the account is terminated then the users need to go through the renewal process from the start of the time. The process is the like process at the time of the real purchase.
  • The users can easily do it by contacting our team and by following the guidelines on the website. It is as simple as the first one.


MocoSpy strictly opposes the breaching of privacy and violating the laws of a state or country. It is meant to be downloaded on your child/employee’s device with their consent. Parents who want to monitor their under 18 and dependent child’s activities can install it on his phone with his agreement. The user must be the owner of the device which he/she is intending to spy on. Or he/she must have written agreement from his employees or subordinates for said purpose. MocoSpy cannot be held any responsible if the user does not follow country laws and goes against it. If the customer is found breaching any law or spying secretly, he will be subjected to penalties as per MocoSpy rules and country law. He must consult from a lawyer to know the consequences of breaching privacy.

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